1. Introduction
This Refund & Cancellation Policy outlines the terms regarding refunds, cancellations, and subscriptions for all Shopify themes, design templates, and custom digital services provided by iQuick. By purchasing our products or services, you agree to this policy.
2. Digital Themes & Templates
Due to the nature of downloadable digital assets (including Shopify themes and zip template layouts), all sales of these products are final and non-refundable once the file download has been initiated or the license key has been issued. We recommend reviewing live theme demos and documentation thoroughly prior to making a purchase.
3. Custom Agency Services
For custom digital services (including mobile app design, web portal development, SEO auditing, and VR application design), work is performed and billed based on contract milestones:
- Payments made for completed milestones and delivered mockups/codebases are strictly non-refundable.
- If you choose to cancel a project mid-development, you will not be billed for subsequent unstarted milestones, and work completed up to that point will be delivered to you.
4. Service Packages & Subscriptions
If you purchase a recurring service package (such as monthly social media management or hosting support):
- You can cancel your subscription at any time. Cancellation will take effect at the end of the current billing cycle.
- We do not offer prorated refunds for partially used billing periods.
5. Exceptions & Technical Support
Refunds may be evaluated and processed at iQuick’s sole discretion under specific circumstances, such as:
- Accidental duplicate purchases/transactions for the same license key.
- Severe technical defects in our theme code that prevent standard installation, provided our support team is unable to resolve the issue within 14 business days of reporting.
6. How to Contact Support
If you have any questions or would like to request clarification regarding this policy, please contact our support team at: refunds@iquick.ps.