Support & Troubleshooting
Access diagnostics, theme changelogs, and solutions for common storefront display issues.
Translating the Theme via Shopify Translate & Adapt
To prevent codebase bloat and sync issues, BoltTheme relies on Shopify’s native translation architecture. Instead of editing code files (like ar.json or fr.json), all theme translations are managed through Shopify’s database using the official Shopify Translate & Adapt app. This approach ensures that your translations are automatically saved, scale with future theme updates, and do […]
General Troubleshooting Guide
Review these common issues and how to resolve them before opening a support ticket. ️Common Issues & Solutions 1. Storefront is displaying in LTR instead of RTL (Arabic/Hebrew) Cause: The current visitor language code is not recognized as an RTL locale. Solution: Go to Shopify Admin > Settings > Languages. Ensure your language (e.g. Arabic) […]
Theme Update Guidelines
Shopify regularly releases backend updates, and we publish theme updates to add features and resolve bugs. Update Options 1. Automatic Updates If you have not customized any theme code, you can update directly via the Themes page in your Shopify Admin. Look for an Update available notification next to the theme name, click on it, […]
FAQ & General Inquiries
This guide answers common questions about managing and customizing BoltTheme. Frequently Asked Questions Q: I modified settings, but my storefront displays the old layout. Why? A:* This is usually caused by browser caching. Clear your browser cache or open your store in Incognito/Private browsing mode to preview updates. Q: How can I reset a section […]
Support Scope Policy
We provide technical support to assist you in setting up and launching BoltTheme. This policy details what issues are covered under support and what falls outside our scope. ️Scope Matrix | ✅ Covered under Support | ❌ NOT Covered under Support | | :— | :— | | Resolving core theme layout or display bugs. […]
Contacting Technical Support
If you encounter a problem that is covered under support and cannot be resolved using this guide, please open a support ticket. Submission Checklist When opening a ticket, include the following details so our team can resolve your issue quickly: Your Store URL (e.g. yourbrand.com). A detailed explanation of the issue and the steps to […]