If you encounter a problem that is covered under support and cannot be resolved using this guide, please open a support ticket.
Submission Checklist
When opening a ticket, include the following details so our team can resolve your issue quickly:
- Your Store URL (e.g.
yourbrand.com). - A detailed explanation of the issue and the steps to reproduce it.
- Widescreen screenshots or short screen recordings of the issue.
- Specific sections or template page names where the error is occurring.
- Names of any third-party apps that may affect the area.
Support Portal
- Open Ticket:
[Insert Support Portal Link Here] - Response Window: Our technical support team typically responds to tickets within 24–48 hours (excluding weekends).